Policies, Guarantees & Privacy

• Bookings must be made at least 4 hours in advance within Bogotá and 24 hours in advance for trips to other cities.
• Every booking is confirmed by WhatsApp or email.
• Before the ride, we send the driver’s name, the vehicle type and the assigned license plate.

• Debit or credit card, bank transfer, Nequi, Daviplata and cash.
• Electronic invoices for companies, with payment terms based on the commercial agreement.
• Payment is made before the service starts or according to the corporate contract.

1. Data controller

• Company name: Executive Cars S.A.S
• Domicile: Bogotá D.C., Colombia
• Address: Carrera 72B # 23-35, Bogotá D.C., Colombia
• Email for data protection requests: [email protected]
• Phone and WhatsApp: +57 315 7858786

2. Legal framework

This policy is governed by Article 15 of the Colombian Constitution, Statutory Law 1581 of 2012, Decree 1377 of 2013 (compiled in Decree 1074 of 2015) and related regulations.

3. Data we process

First and last name, phone number, email, nationality and the details of the requested service (type of service, dates, times, number of passengers, pickup and drop-off locations, flight number and additional details). For company invoicing: company name, tax ID and billing contact details.

We do not request sensitive data. Data about minors is only processed when a responsible adult provides it for the service, respecting their rights.

4. Purposes

• Answering requests and sending quotes.
• Managing, confirming and changing bookings, and coordinating the service.
• Contacting you by WhatsApp, phone or email about your request or service.
• Invoicing and payments.
• Handling requests, complaints and claims.
• Measuring and improving our service and website.
• Sending information about our services, only if you have authorized it; you can withdraw this at any time.

5. Consent

We obtain your consent when you check the consent box on our website forms or when you contact us by WhatsApp, phone or email to request a service. We keep proof of your consent.

6. Your rights

You can:

• Access, update and correct your personal data.
• Request proof of your consent.
• Be informed, upon request, about how your data has been used.
• File complaints with Colombia’s Superintendence of Industry and Commerce (SIC) after first submitting your request or claim to us.
• Withdraw your consent and request deletion of your data when legal principles, rights and guarantees are not respected, unless there is a legal or contractual duty to keep it.
• Access your personal data free of charge.

7. Requests and claims

Email us with your name, ID number, a description of your request and how you would like to receive the answer.

• Requests: answered within 10 business days. If that is not possible, we will tell you why and give a new date, no later than 5 additional business days.
• Claims (correction, update, deletion or non-compliance): answered within 15 business days. If that is not possible, we will tell you why and give a new date, no later than 8 additional business days. If a claim is incomplete, we will ask you to complete it within 5 days; if 2 months pass without a reply, it will be considered withdrawn.

8. Processors and international transfer

We use technology providers that act as processors, such as customer management (CRM), messaging, email, website hosting and analytics tools. Some of them store information on servers outside Colombia, including in the United States. By giving your consent, you accept this transfer, which is carried out with security and confidentiality measures and only for the purposes of this policy.

9. Cookies and analytics

This website uses cookies and similar technologies from Google (Tag Manager, Analytics and Google Ads) to measure visits and ad performance. You can block or delete them in your browser settings.

10. Security

We apply reasonable technical, human and administrative measures to protect your data against loss, unauthorized access or misuse.

11. Retention

We keep your data for as long as needed for the purposes described or while a legal or contractual obligation requires it.

12. Changes and effective date

This policy is effective from November 10, 2026. Any significant change will be published on this page.